FAQ’s
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Candle Safety!
First and foremost, NEVER EVER leave a lit candle unattended, especially with children or fur babies near by. Never place your lit candle near loose or flammable items or substances! ALWAYS be mindful and cautious with any sort of an open fire!
WHEN TO STOP BURNING YOUR CANDLE: Discontinue use when about ¼ inch of wax is remaining to prevent the glass from overheating and/or potentially cracking or breaking as the flame is reaching the bottom of the glass.
*See section “Tips To Enjoying your Candle Longer” to learn what you can do with the wax left at the bottom of your candle jar!
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What Is In Your Candle?
Each and every candle is handmade and poured in small batches with love and care. Always using products that are only high quality. We use a coconut and beeswax blend infused with eco-friendly fragrances. Our entire recipe is 100% prop 65 compliant. We use real natural crackling wood wicks that give off a soothing low crackle to help set the right ambience. Why the wood wicks, you ask? They are natural wood with no toxins or metals infused in them that can harm you or your loved ones, plus, they just look really cool! With that being said, there are cotton wicks that are also eco-friendly that we may be introducing into some of our collections later down the road. Yes, I know exciting stuff coming soon! Now, what is NOT in your candle? Anything that can be released into your space that contains harmful chemicals or toxins such as Phthalate, Paraffins, Carcinogen, Mutagens, or heavy metals. So sit back, relax, and enjoy the warmth, comfort, and peace of mind that comes with every candle you light from our collections.
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Tips To Enjoy Your Candle Longer
On your first candle burn, Light the wick and allow it to burn for at least 1 hour or until at least the top layer of wax has completely liquified. This initial step is kind of a big one as if it is blown out before the melted wax has reached the walls of the jar, it will create a pool of wax surrounding the wick which will cause the wick to drown and burn out and create a constant quick drown out effect and cause the candle to diffuse, and that’s not good! The wax remembers the initial burn path and will want to keep burning within that path. Now for the wood wick, because these wicks are natural wood, they are all unique just like us! Some may light up and stay lit so flawlessly and others may be a little more temperamental and may need to be lit a couple times before it also, like the wax, remembers its burn path and begin to stay lit. After your first burn and each burn going forward make sure to cut or chip off most of the charred edges of the wick leaving about 1/4”, or a smidge more is fine, of the wick. This will avoid the flame being too high and burn too hot which can lead to a potential fire hazard and/or decrease the burn cycle of the candle. Lastly, after you are done enjoying your candle for the time and blow it out, make sure the fire is completely out then cover the candle to retain the fragrance for another enjoyable burn! Never turn your candle out by placing the lid on the jar. Because most of these lids are wood, if the candle happens to not be completely out, that spark may cause the wood lid to catch fire.
How to Use the Remaining Wax After Your Candle Is Finished:
You can place the vessel on a candle warmer and continue to enjoy the scent FLAME-FREE, or remove the remaining wax and place it in a wax warmer. -
Tips For Candle Re-Set After Delivery
Yikes! Did you get home a little too late after your candle was delivered while it was hot outside? If your candle started to melt and looks minorly uneven at the top, the following steps may help:
Step 1, Bring the candle indoors to a cooler area and make sure your candle is upright and on a flat secured and safe surface.
Step 2, Take a blow dryer on low to medium heat and heat the top of your candle in slow circular motions just close enough to see the top layer of wax begin to soften almost liquify (estimated 30 seconds).
*You may need to do this step an additional time.
Step 3, IF NEEDED- Straighten the wick if it’s leaning—do this carefully before the wax hardens again.
Step 4, Let it cool naturally at room temperature for about 1-2 hours and that’s it!
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Estimated Burn Time Guide
With proper candle care and burn practices-starting with the first burn, estimated burn times are as follows:
3 oz - 10+hrs
6 oz - 25+hrs
7 oz - 30+hrs
10 oz - 40+hrs
12 oz - 60+hrs
*Burn time may vary slightly based on candle care, environment, and burn habits starting with the initial burn.
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Why Do We Use Coconut Beeswax?
We use vegan, biodegradable and sustainably sourced blend of coconut and beeswax. We chose this blend because it provided our candles with a high quality, natural, and eco safe product that is also aesthetically pleasing even after the first and all the way through last burn. Additionally, there are healthy benefits to using natural coconut wax and natural beeswax.
Benefits with Coconut Wax : Coconut wax burns very clean with little to no soot | Fewer airborne toxins compared to paraffin candles | Made from coconut oil which is biodegradable and eco-friendly | Pet Safe
Benefits of Beeswax: Natural air purifier-supports indoor cleaner air quality | burns very clean with little to no soot | creates a stable bright flame | Pet Safe
Your getting the best of both worlds. A healthier burning candle that is eco-conscious and is handmade with premium high quality products. A true luxury experience.
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What Is Our Return Policy?
Each candle is thoughtfully hand-poured and carefully packaged with intention. Your satisfaction matters to us, and we want you to feel confident in every purchase.
We gladly accept returns or exchanges within 14 days of delivery.
Items must be unused, unburned, unopened, and in their original condition.
Returns may be exchanged for an item of equal or lesser value.
Proof of purchase is required for all returns or exchanges.
Non-Returnable Items
For safety and quality assurance, we are unable to accept returns or exchanges on:
Candles that have been burned, opened, or used
Custom or made-to-order items
Sale or promotional items
Shipping & Delivery Care (Delayed delivery after shipping, box damage but candles arrived in tact)
Candles may soften or melt if left in warm or outdoor conditions after delivery. We recommend bringing packages indoors promptly. See Tips for minor case of re-curing after delivery.
For further details, click here
A Gentle Note
Because our candles are handcrafted and made with natural waxes, slight variations in color or texture are part of their unique charm and are not considered defects.